Be'ing Here
Refunds & Cancellations
1. Memberships and subscriptions — non-refundable
Memberships and subscription fees are non-refundable. You may cancel at any time, and when you do, your access continues until the end of the billing period you have already paid for — you are simply not charged again. We do not offer partial or pro-rated refunds for time not used. Prices and what is included are always shown clearly before you pay, and subscriptions renew automatically until you cancel. This does not affect any right you have that cannot be waived under the law that applies to you.
2. One-on-one sessions and services — non-refundable
Payments for one-on-one sessions and personal services are non-refundable once booked. If we ever have to cancel a session on our side, we will reschedule it with you or, if you prefer, refund that session. Again, this does not affect any right that cannot be waived under the law that applies to you.
3. Courses and digital content
Courses, downloads, recordings, and other digital content are delivered to your account immediately, and — like memberships — are non-refundable once access is given. If a purchase never unlocked, or you were charged in error, contact us and we will make it right.
4. Physical products
The returns policy for physical products — cards, journals, and printed goods — is still being finalised. For now, if you have a question about a physical-product order, please write to us at gandalf.white@be-inghere.com and we will help. This section will be updated with the full policy before physical products go on sale.
5. Faulty, damaged, or wrong items
If a physical item arrives faulty, damaged, or is not what you ordered, tell us within a reasonable time of delivery with a photo, and we will replace it or refund it in full, including any shipping you paid. This is separate from the no-refund policy above and reflects the rights you have as a consumer.
6. Consumers in the EU and UK
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a distance purchase. For digital content and courses, you agree at checkout that we begin providing them immediately and that you therefore lose this 14-day right once access starts. For any physical products, the 14-day right runs from delivery. Nothing here removes a right you have under the consumer law where you live.
7. How to cancel or ask
To cancel a membership, use your account settings; your access then continues to the end of the period you have paid for. For anything else, write to us at gandalf.white@be-inghere.com and we will guide you through it.